How to order
inform us of your information bellow when you order :
and full Address (City, Province/State,
# & e-mail
Product code and Price of your 1st choice
Product code and Price of your choice
(In case if your item was not available, we are happy
to ask our master
artist to make another one for you.)
(1) By e-mail :
By phone: Call Red Maple Connection at 1-613-961-0668
and please leave the message.
Contact person: Ms. Toshiko Dozono However, we prefer
using an e-mail
Generally, we will ship your order by
Express Mail Service (EMS) directly from our warehouse in Japan to your
shipping address. Please note that
some special order
items may require additional shipping arrangement.
We will notify
you of the cost of shipping upon receiving your inquiry or order.
(90 cm or 35" high x 180 cm or 71" wide) to international ==> US$170
the largest size, (180 cm tall x 6 panes of 62 cm wide) ==> US$800
3. Method of Payment:
International wire transfers:
We usually confirm the receipt of
the international wire transfer within a day or two.
We will give you our Bank information
when you are ready to pay.
as we confirm the payment incoming, we will ship it to you or ask the artist to
start painting for you when we don't have the item in stock. It will
usually 3 weeks to finish to paint.
screens in the Red Maple online gallery are
as they are the original works of art. However, you
may have to pay your provincial or states tax such as GST
or HST depending on your country or states. Please note
that you are responsible to pay any customs charges and taxes
levied by your country.
If you would like to
include the special hanging fixture, it will be an extra cost $70.00 US.
call us within one week of the delivery if you are not satisfied with your
purchase. You may return the product with the original receipt for a
full refund minus any bank charges and shipping fee. Please take an extra care
for re-packing, and ship back to Japan by air / international courier within
one week. Please pay the postage both way, from Japan to your
address and your address to Japan. We will let
you know the shipping address in Japan when you contacted us.