How to order

1. Order
Please inform us of your information bellow by e-mail :  when you order.
a) Name and full Address (City,  Province/State,  Postal/Zip Code,  Country)
b) Phone #  &   e-mail address
c) Product code and Price of your 1st choice or 2nd one.
 (In case if your item was not available, we are happy to ask our master  artist to make another one for you.)

If you would like to talk about details on the phone, please let us know.  We will inform you of our contact phone number by email. (Canada Ontario Eastern Time)

2. Shipping
Generally, we will ship your order by Express Mail Service (EMS) directly from our warehouse in Japan to your shipping address.  Please note that some special order items may require additional shipping arrangement.  We will notify you of the cost of shipping upon receiving your inquiry or order.
 Examples are:
1 screen (90 cm or 35″ high  x 180 cm or 71″ wide) to international ==> US$240 by EMS
1 screen, the largest size, (180 cm tall x 6 panes of 62 cm wide) ==> by DHL or FedEx

3. Method of Payment and Others.
International wire transfers:
We usually confirm the receipt of the international wire transfer within a day or two. 
We will give you our Bank information when you are ready to pay.
As soon as we confirm the payment incoming, we will ship it to you if we have it in stock, or ask the artist to start painting for you when we don’t have the item in stock. It will take usually 4 to 6 weeks to make screen and paint.

4.Other Charges
These screens in the Red Maple online gallery are duty free as they are the original works of art.  However, you may have to pay your provincial or states tax such as GST or HST depending on your country or states.  Please note that you are responsible to pay any customs charges and taxes levied by your country.
If you would like to include the special hanging fixture, it will be an extra cost $70.00 US.

5. Return Policy
Please notify us within one week of the delivery if you are not satisfied with your purchase.  You may return the product with the original receipt for a full refund minus any bank charges and shipping fees.
Please take an extra care for re-packing, and ship back to Japan by air / international courier within one week.  Please pay the postage both way, from Japan to your address and your address to Japan.
We will let you know the shipping address in Japan when you contacted us.

Red Maple Connection is registered with the Government of Canada.  By working together with the Gallery in Japan, your orders are express shipped directly to you from our warehouse & mounting place in Japan.
 Description of Online Shop
Contact person:  Mrs. Toshiko Dozono

red- maple connection